Privacy Policy
Privacy Policy
At Exclusive Interior, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or interact with us.
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: such as name, email address, telephone number, postal address, and payment details.
- Technical Data: including IP address, browser type and version, time zone settings, browser plug-in types, operating system, and platform.
- Usage Data: information about how you use our website, products, and services.
- Marketing and Communications Data: including your preferences for receiving marketing from us and your communication preferences.
2. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:
- To Process Orders: Including processing payments, arranging delivery, and providing order updates.
- To Provide Customer Support: Addressing any questions, complaints, or returns regarding our products.
- For Marketing Purposes: Where you have opted in to receive marketing communications, we will use your data to send information about new products, special offers, and promotions.
- To Improve Our Services: We may use the information you provide to improve our website, products, and services.
3. Legal Basis for Processing Your Data
We will only process your personal data where we have a legal basis to do so. The lawful bases for processing your data include:
- Consent: Where you have provided your consent for us to process your personal data for marketing purposes.
- Contractual Obligations: Where processing is necessary for the performance of a contract with you (e.g., fulfilling an order).
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
- Compliance with Legal Obligations: Where we are required to process your data to comply with the law.
4. How We Share Your Data
We do not sell your personal data to third parties. However, we may share your personal data with:
- Service Providers: Who help us operate our website and business, such as payment processors and delivery services.
- Third-Party Platforms: Such as marketing and advertising platforms where you have opted into receiving marketing communications.
- Legal or Regulatory Authorities: Where we are required by law to do so.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
5. Data Security
We take the security of your data seriously. We have put in place appropriate physical, technical, and administrative measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way.
While we do our best to protect your personal data, no data transmission over the internet can be guaranteed as completely secure. As such, any transmission is at your own risk.
6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will only retain personal data for longer periods if required by law or where there is a legitimate business need.
7. Your Data Protection Rights
Under data protection law, you have rights regarding your personal data, including:
- Access: You have the right to request a copy of the personal data we hold about you.
- Rectification: You can request that any inaccurate data we hold about you be corrected.
- Erasure: You have the right to request that we delete your personal data in certain circumstances.
- Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
- Objection: You have the right to object to us processing your personal data in certain situations.
- Data Portability: You can request that we transfer your personal data to another party.
If you wish to exercise any of these rights, please contact us using the contact details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. Clicking on those links may allow third parties to collect or share your data. We do not control these third-party websites and are not responsible for their privacy policies.
9. Cookies
We use cookies on our website to improve your browsing experience, provide functionality, and analyze website traffic. You can set your browser to refuse some or all cookies or to alert you when websites set or access cookies. For more information on how we use cookies, please see our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check this page periodically to ensure that you are aware of any updates.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- By Email: info@exclusiveinterior.co.uk