Delivery Information
Delivery Information
All delivery timescales are approximate and dependent on your location.
Please note: If the supply of our products is delayed by an event outside our control, we will contact you as soon as possible to inform you of the delay and take steps to minimize its effect. We are not liable for delays caused by such events. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products paid for but not yet received. In rare cases, we may need to cancel your order entirely, in which case we will refund you in full.
Fitting and Assembly:
Yes, we offer an assembly service! As part of our delivery service, our delivery crew will bring your furniture into the room of your choice, assemble it, and take away the packaging for recycling. This service is offered at checkout for an additional cost.
Please note: If you plan to return your furniture item, we recommend keeping the original packaging. Refer to our full returns policy for more information.
Most of our furniture is delivered in parts to ensure easier access into your home. However, we always recommend that you thoroughly check the measurements before placing your order. Dimensions for each product are available on the product pages, including measurements for each part. We suggest using a tape measure to check that the furniture will fit through doorways and into the room of your choice.
For health and safety reasons, our delivery team can only lift your products up to waist height. If there are obstacles such as awkward banisters or tight spaces requiring the furniture to be lifted higher, the team will not be able to complete the delivery. In such cases, you may choose a doorstep delivery to arrange your own method of bringing the furniture inside, or the team will return the item to us, and we will issue a refund for the product only. Delivery charges are non-refundable.
Failed Delivery Due to Fitting Issues:
We're really sorry if your delivery was unsuccessful! If the delivery team is able to return the item to our warehouse on the same day, we will contact you to discuss whether you’d like to exchange the item for a different one. If not, we will issue a refund within 10-14 working days. If the item cannot be returned the same day, it will be your responsibility to return it to us.
Unfortunately, we cannot refund the cost of the failed delivery attempt.
Delivery Access Issues:
Our delivery team can deliver up to the third floor, provided there is clear access to your property. If there are access issues, such as parking restrictions, narrow lanes, or if you live above the third floor, please contact our delivery partner
If a delivery fails due to an access issue, a £99 redelivery charge will apply.
Delivery Charges:
- UK Mainland Areas: Free delivery (unless stated otherwise)
- Non-UK Mainland Areas: £100 delivery charge
Non-UK mainland postcodes include:
- AB (Aberdeen) series: AB10, AB11, AB12... AB56
- PL (Plymouth) series: PL1, PL2... PL35
- TR (Truro) series: TR19
- EX (Exeter) series: EX22, EX23
Tips for Your Furniture Delivery:
- Make Sure We Can Access Your Home: Before delivery, please ensure that the route is clear and accessible, and that the furniture will fit through any doorways, staircases, or other access points. Dimensions for all products are available on our website. It may be useful to cover floors and ensure that the path to the room of your choice is clear.
- For safety reasons, our delivery team cannot remove their shoes during delivery, so we recommend placing a protective cover on sensitive floors.
- Price & Delivery Date: You will be informed of the delivery date, time interval, and price before confirming your order. The delivery fee will depend on the weight of your order and your location, and this will be clearly outlined before you complete your purchase.
- You will receive a text message the day before your scheduled delivery. On the day of delivery, the driver will call you approximately 30 minutes before arriving at your address. In case of unexpected delays, our customer service team will contact you to arrange a new delivery date.
- Time of Delivery: You can select a time interval for your delivery when placing your order. While it’s not possible to provide an exact delivery time, the driver will call you about 30 minutes before arriving.
- If an attempt to deliver your furniture is unsuccessful, you will need to pay for a new delivery.
Pick-Up Tips:
- Before Pick-Up: Ensure that you have the dimensions of your furniture before pick-up to avoid any issues with fitting it into your vehicle or home. Product dimensions are available on our website.
- Upon Receiving Your Items: Please check the packaging and the furniture for any damage before accepting your delivery. If you notice visible damage, sign for receipt with a note of the damage, or refuse the delivery and leave the product at our pick-up point.
- If the item is damaged after unpacking, please contact Exclusive Interior Customer Services within five days of collection to arrange a solution. Ensure that the product is returned in its original packaging to maintain your right to return the item. If you dispose of the packaging, your right to return may be forfeited.